Refund policy

You pay for one photo or a pack before restoration starts, then compare your result before downloading. If the result isn’t right, you can request one gentler version for free. Before unlocking the full file with a photo from your pack, you can also write to us: we redo the restoration or refund that unused photo.

We refund or fix it when

• you are not satisfied with a restoration you have not unlocked: we redo it or refund that unused photo;
• the file you downloaded is not the result you previewed;
• you could not download your file because of a problem on our side;
• you were charged twice for the same purchase;
• the photo you chose was no longer available when your payment was confirmed.

Packs

[Policy for unused photos in a pack to be validated legally, e.g. refund of unused photos on request within N days.] When a pack is refunded, its unused photos are cancelled; files already unlocked remain available until their deletion date.

How to ask

Write to contact@pastlume.io with the email used at checkout. Refunds go back to the original payment method through Stripe.